What We Do

With 10 years experience of changing cultures, service improvement and stabilisation, and project management we use a combination of Agile and Lean project management methodologies combined with coaching techniques to deliver a bespoke service to meet the needs of your organisation.

Experience has been gain through working with multiple local authorities, housing associations and private sector companies.

We have the tools and the skills to support you, your staff and your organisation through a change transition to streamline process, increase workflow and deliver excellent service to your customers.

With the ability to work across the UK don’t hesitate to get in touch via our contact page if you think we can help you to improve your service.

Case Studies

POBL

I was invited to join POBL to assist them through a restructure of their housing department as the Head of Older Persons Services. The role was exceptionally varied and enabled me to work on a number of projects that I was passionate about.

Firstly I needed to support the Active Ageing and older persons housing team throuogh the resturcture. This was a very challenging time for the team so it was important I provided mentoring, interview skills advice and personal support.

As well as the team support I was asked to put together a proposal for the future of sheltered accommodation. For this I worked with the director of assets and a multitude of other stake holders to put together a later living offer.

The Later Living design took the ideas from private retirement accommodation and adapted them to be delivered by social housing. Working on the community hub model the goal is to provide accommodation that is enticing to the young end of the scale older person scale but also still practical and appropriate for the upper end of the age scale.

I also worked across all Pobl directorates to put together a well being tool to enable all staff to understand how their roles can meet the organisational well being targets and that of the welsh government.

My time at Pobl was fantastic and I can honestly say the staff they have there are second to none. I was a privilege to be a part of it for a short time.

A little bit of help from my ............ Coach??

Where did the time go?

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The first rule for managing your own website is “You must keep it relevant, keep it up to date” yes, I can concur that is an absolute fail on my part, considering I last updated my case studies during covid…

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A Unique Character

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This was how a colleague referred to me when they found out I had purchased a Beauty Salon. I guess for someone who doesn’t know me it would seem a little odd but for me it all makes perfect sense.…

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Time to regroup

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It is really important for me to take time to regroup after each contract to ensure I am recharged and ready for the next one. This contract was more challenging than most, the work did push me out of my…

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Coaching By Stealth

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When I think back over recent years of my own life I can identify times when I have been coaching others but at the time there was no label on it, I was just being me.  I’ve always been passionate…

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Professional Feedback

“Joanne is a fantastic project manager and a pleasure to work with on both a professional and personal level. Professionally, she’s a structured and creative project manager who can get results even in challenging environments.

Her knowledge of local government operations and how services can be transformed, combined with her positive and proactive approach are valuable assets.

She is not afraid to take risks and propose new ways of working, while always remembering to involve staff and customers in the transformation journey.

Joanne’s friendly and collaborative style is a delight and I’m already looking forward to the chance to work with her again. Highly recommended”

Rebecca Greenwood

Joanne is one of the most professional managers I have ever had the pleasure of working with. She knows her stuff, works incredibly hard and always remains cheerful under pressure.

Leila Manzi

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