What We Do

With 10 years experience of changing cultures, service improvement and stabilisation, and project management we use a combination of Agile and Lean project management methodologies combined with coaching techniques to deliver a bespoke service to meet the needs of your organisation.

Experience has been gain through working with multiple local authorities, housing associations and private sector companies.

We have the tools and the skills to support you, your staff and your organisation through a change transition to streamline process, increase workflow and deliver excellent service to your customers.

With the ability to work across the UK don’t hesitate to get in touch via our contact page if you think we can help you to improve your service.

Case Studies

POBL

I was invited to join POBL to assist them through a restructure of their housing department as the Head of Older Persons Services. The role was exceptionally varied and enabled me to work on a number of projects that I was passionate about.

Firstly I needed to support the Active Ageing and older persons housing team throuogh the resturcture. This was a very challenging time for the team so it was important I provided mentoring, interview skills advice and personal support.

As well as the team support I was asked to put together a proposal for the future of sheltered accommodation. For this I worked with the director of assets and a multitude of other stake holders to put together a later living offer.

The Later Living design took the ideas from private retirement accommodation and adapted them to be delivered by social housing. Working on the community hub model the goal is to provide accommodation that is enticing to the young end of the scale older person scale but also still practical and appropriate for the upper end of the age scale.

I also worked across all Pobl directorates to put together a well being tool to enable all staff to understand how their roles can meet the organisational well being targets and that of the welsh government.

My time at Pobl was fantastic and I can honestly say the staff they have there are second to none. I was a privilege to be a part of it for a short time.

A little bit of help from my ............ Coach??

Where did the time go?

on by

The first rule for managing your own website is “You must keep it relevant, keep it up to date” yes, I can concur that is an absolute fail on my part, considering I last updated my case studies during covid…

Read More Where did the time go?

A Unique Character

on by

This was how a colleague referred to me when they found out I had purchased a Beauty Salon. I guess for someone who doesn’t know me it would seem a little odd but for me it all makes perfect sense.…

Read More A Unique Character

Time to regroup

on by

It is really important for me to take time to regroup after each contract to ensure I am recharged and ready for the next one. This contract was more challenging than most, the work did push me out of my…

Read More Time to regroup

Coaching By Stealth

on by

When I think back over recent years of my own life I can identify times when I have been coaching others but at the time there was no label on it, I was just being me.  I’ve always been passionate…

Read More Coaching By Stealth

Professional Feedback

Jo worked for Pobl for just about 8 months between October 19 and June 20 , providing interim cover as our Head of Older People Services . During this time Jo supported her team through a significant restructure and more recently CV-19. Jo was a really valued member of the team and was certainly given the opportunity to show off her extensive skills and experience . Jo is very flexible , supportive and worked with pace and purpose delivering on a number of improvements including changes to our older person service offer . Jo also demonstrated her ability to think strategically and has helped shape Pobls future in relation to our wellbeing offer and later living models . A lot achieved in a short period of time…..

Andrew Vye

Joanne is one of the most professional managers I have ever had the pleasure of working with. She knows her stuff, works incredibly hard and always remains cheerful under pressure.

Leila Manzi

View more